#Azure chatbot icon update#
#Azure chatbot icon download#

#Azure chatbot icon update#

For this we have to update the sync functionality within the publishWebhookHandler function.Ĭontentful also provides different localization patterns, which can be used to create content in multiple languages, allowing us to power multilingual bots. Our content model can be extended to add multiple questions for a single answer, and for every entry, additional metadata could be added. With this additional information, we are empowered to improve our FAQs. You can also measure the sentiments of the customers and their frequent questions. This way customers do not need to go through the extensive list on a website searching for a simple answer. Now you have an intelligent chatbot customers can talk to.

Once both functions are ready, they can be deployed to Azure Cloud. The payload will look similar to the following: Make an API call to remove the question from our knowledge base. Make an API call to our knowledge base to get all the questions, and filter the question using the entry id This function removes content from our knowledge base using the unpublish webhook, whenever content is unpublished. Sample function for adding content to our knowledge base: unpublishWebhookHandler This helps us to map entries in Contentful with entries in the knowledge base and will help us for deleting and updating entries. You can see in the metadata that we are adding key contentfulid and its value. The only difference is the body of the payload. Use the same endpoint to add new questions. If the question is present we will update that question using the update endpoint. We’re doing this to check if we have duplicate questions in our knowledge base, so we update them instead of adding a duplicate entry. Once you have all questions, filter the question using metadata and check for the entry ID.

Make an API call to our knowledge base to get all the questions and the answers. Retrieve the following from the webhook: entry ID, question and answer This function will be used to push content into our knowledge base using the webhook coming from Contentful whenever the content is published. We created a new Azure function project with two functions: publishWebhookHandler and unpublishWebhookHandler. For production, make sure to implement proper security mechanisms Name: the function we used publishWebhookHandler for the first function and unpublishWebhookHandler for the second functionĪccess Rights: set it to anonymous for now. Language: you can select multiple languages, but we used JavaScript We used the following settings for this chatbot project. This video tutorial from Microsoft gives you a guide to set up an Azure function project using Visual Studio Code. For this use case we chose Azure functions as we can quickly develop and test our proof of concept. Azure functionsĪzure functions are a powerful way to develop and deploy serverless applications.

#Azure chatbot icon download#

We will also use the download endpoint to get all questions and answers and then filter them. We will be using the update endpoint to add and remove content. Let's explore which APIs we can use to add, update or delete information from our knowledge base. Now that we’re done with creating our knowledge base, we need to populate it with questions and answers coming from Contentful for the chatbot to use.

Contentful can handle the content layer of your chatbot, and this post walks you through the architecture, implementation and results. Some chatbots provide FAQ solutions, others recommend specific products depending on the customer’s needs, and still others quickly reply to questions about billing and account information. I didn’t get frustrated, I stayed connected with the hotel and now we’ve built a conversational history.īecause conversational bots offer an important channel to reach customers, most brands are developing expert bots that provide specific solutions. The benefits of chatbots are pretty evident: they make customers happy, they operate as a sales tool and allow you to maintain a conversational relationship. They were able to immediately solve my shaving problem and, in addition, booked me a taxi from the airport. Thanks to its chatbot feature, I dropped them a request. I quickly opened the app for the hotel that I would be staying in. In 2019, I was boarding a plane for London when I realized that I forgot my shaving kit.